Free Shipping and Returns
to your door and a 30 day risk free home-trial period
so you can live with it and make sure it’s the perfect fit.
We make it simple to try out beautiful rugs in your home.
30 Day Trial
Your rug trial begins the day your Rugser rug
is delivered and lasts 30 days. Enjoy 30 risk-free days with Rugser
and if you aren’t completely in love with your rug you can send it back to us.
Feel Confident in Your Purchase
Rugser rugs are made with premium natural materials
and handmade by skilled artisans with very fine quality handspun wool
which extends the durability of the rug for generations.
Returns Made Easy
Rugser offers free shipping and returns on all rugs within the 30 day
trial. In order to return your rug, it must be within the accepted return.
date of a 30 day window, in the same condition that it was delivered to
you and in the original packaging.
Fast Refunds
It’s not often that people send their rugs back but we understand that
homes are your personal living space and sometimes it’s not the perfect
fit – and when it does happen we give you your money back,
no questions asked.
Friendly Support
If you’d like to return your Rugser rug contact our customer support
team to begin the process. We are available via email, web chat, or
phone 7 days a week, 6am-9pm PST. If you have more questions.
FAQ
What is Rugser’s return policy?
Do you permit exchanges?
Do I need to keep any of the packing materials?